Your FAQs About Virtual Counselling Services

• 50-minute session: $160+GST

• 25-minute session (follow-up sessions only, not for first visits): $80+GST

• 75-minute session: $240+GST

• 50-minute sliding scale session: $115+GST

Payments can be made by credit card (charged through Janeapp) or by e-transfer to jackie@jackiedoddcounselling.com.

Some insurance plans cover my counselling services but be sure to double-check with your provider. If your plan covers a Registered Clinical Counsellor, then we’re all set!

I take payment by credit card (through the booking system, Janeapp) or by e-transfer at jackie@jackiedoddcounselling.com.

Unfortunately, I’m unable to direct bill insurance companies at this time. The receipt you will receive contains all the information you need to submit to the insurance company to be reimbursed.

I am an approved provider with the Crime Victims Assistance Program, and accept funding to cover my fee.

I am an approved provider with FNHA, and accept funding to cover my fee.

• Monday, 12 pm-8 pm

• Thursday, 12 pm-8 pm

• Friday, 12 pm-8 pm

I see clients in person or virtually Mondays and Fridays at my office, 214-525 Seymour Street, in the Seymour Building, and am fully virtual on Thursdays.

Twenty-four (24) hours notice is required for cancellations, so I can try and fill your appointment spot.

If an appointment is cancelled within 24 hours, the full session fee will be charged as that spot has been reserved and may be difficult to fill on short notice. However, if I can fill the appointment you will not be charged for a late cancellation.

• Illness: If you are experiencing symptoms of an illness, please contact me to switch to a virtual session.

• Lateness: If you are late to a session, you are entitled to the remainder of your session.

Book a free 20-minute consultation though my booking site at jackiedoddcounselling.janeapp.com

I welcome consultations, as this gives us a chance to get to know each other and see if we would work well together!

I work in line with the Province of BC’s guidelines for offices. My office allows for social distancing and while masks are not mandatory at this time, please do whatever you need to make yourself feel protected and comfortable.

Before starting my day, I sanitize the office and high-touch surfaces. I have made space between appointments so I can sanitize high-touch surfaces between appointments as well.

If you are experiencing symptoms of an illness, please contact me anytime and we can switch to a virtual appointment. If I am experiencing an illness, I will contact you as soon as possible to switch our appointment to a virtual session as well.

If you have booked a virtual therapy session through my site, Janeapp will automatically send you a link to our meeting. The link will be sent within an hour of the appointment time.

If you do not receive the link, please email me and I’ll ensure it gets to you.

I use the booking system Janeapp. The booking system will ask for a credit card to book, but this card will not be charged, and the information is encrypted and stored in a PCI-Compliant system.

It’s also important to note that the Jane system complies with the Personal Information Protection and Electronic Documents Act (PIPEDA).

If you want further information here is a link for further information on privacy laws in Canada and information about what PCI compliance is for taking credit card payments.

Great question. The RCC designation means that your counsellor has met the specific training requirements (theory, and a specific amount of face-to-face client hours as well as required direct supervision of practice) for the British Columbia Association of Clinical Counsellors. On top of the training requirements, we hold ourselves to an ethical code of conduct. My RCC number is RCC #11949.